When we talk to customers at Collegare , IVR or Interactive Voice Response System comes across as one of the most desired features in a business phone system. We have all encountered this automated voice wonder when we call our mobile service provider or when we try initiate a transaction with our banks on the phone. It’s the system that tells you to Press 1 to Pay your bills, Press 2 to know your current usage etc and decides the call flow according to the choice you make.
Earlier, only large companies had the infrastructure to set up an IVR to greet its callers. But now, with the advent of products like IVR . that work on a cloud based system, even small businesses can set up professional IVR greetings and route calls smartly without having to spend beyond their means.
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